Frequently Asked Questions
💬 Are your items Ready to Ship or Made-to-Order?
We offer both! Items marked Ready to Ship are already handcrafted and dispatched within 1–3 business days. Items marked Made-to-Order are created individually with artisanal care and typically ship within 1–2 weeks.
Where are your products made and sourced?
Every piece is proudly handcrafted in the USA using a curated selection of high-quality yarns meticulously sourced from premier European yarn houses, such as Lana Grossa. Because each design features a unique fiber blend, the exact material composition and yarn origins are clearly detailed on every individual product page.
💬 Can I request a custom color or bespoke order?
Yes! If you need a specific piece in a custom shade or specialized fiber blend, select the Made-to-Order option on the product page or contact us to discuss bespoke customization.
💬 Are your accessories suitable for sensitive skin?
Absolutely. We curate ultra-soft, breathable, and allergy-friendly fiber blends - such as fine cotton, silky viscose, and cloud-soft cashmere. They are completely free of harsh wool prickle and gentle on sensitive skin.
💬 How do I care for my handmade accessory?
Hand wash gently in cool water with a delicate fiber wash, then lay flat to dry. Do not wring or iron. Periodically "blocking" your piece after washing will help maintain its original shape, open lace structure, and fluid drape.
💬 What are your shipping options and rates?
We exclusively ship within the USA. We offer complimentary shipping on all orders over $200. You will receive an automated email with tracking information as soon as your package departs.
💬 What should I do if my package is delayed or missing?
First, check your shipping confirmation email for active tracking updates. If your package appears delayed or you accidentally entered the wrong shipping address at checkout, email us at knit-muse-service@prostorllc.com with your order number so we can assist you.
💬 What is your return and exchange policy?
We accept returns on unworn, pristine Ready to Ship items within 14 days of delivery. Due to the personalized, time-intensive nature of Made-to-Order and bespoke pieces, those sales are final unless an item arrives damaged or defective.
💬 Why are Knit-Muse pieces priced at a luxury investment level?
Every accessory is an investment in authentic slow fashion. You are paying for dozens of hours of skilled, single-artisan handwork, premium European luxury yarns, professional washing and wet-blocking, and exclusive wearable art built to last.
💬 Do you offer special discounts or promotional codes?
No, we do not offer discounts or promotional codes, as each piece is priced fairly to reflect the skilled handwork and premium materials involved. However, you can subscribe to our email newsletter at the bottom of our site to receive collection updates, artisanal notes, and news on upcoming product releases!
Still have questions? Feel free to contact us at knit-muse-service@prostorllc.com - we're happy to help!